This privacy statement is about the use of our website and privacy when using an internet site. 


If you use our website to apply for a dog or to support us in any other way we will ask for your consent. If your share your story or are kind enough to appear on our website or be included in posts on the social media platforms we use, we will ask you about consent. We have a dedicated media consent form.


Using our website 
Like all websites, our website collects specific information or data about you when you use our site. This includes your IP address, details of which version of a web browser you used and information on how you use the site. Cookies and page tagging enables us to do this.   This helps us to improve the site by monitoring how you use it. We can’t personally identify you using this data. 


Age of consent 
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 


Links to other websites 
This website may contain links to and from other websites. This privacy policy only applies to this website, and doesn’t cover other services or sites that we link to. If you go to another website from this one, we advise you to read the privacy policy on that website to find out what it does with your information. 


Keeping your data secure 
Transmitting information over the internet is generally not completely secure, because of the potential risk of hacking.  You can stop our cookies looking at how you have used our website by rejecting them.  To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

We have procedures and security features in place once we receive data and we won’t share your personal information with any other organisations for marketing, market research or commercial purposes. We don’t pass on your details to other websites.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.  


We may be required to pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. 


What do we do with your information? 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
 

With your permission, we may send you emails about our store, new products and other updates. 


Payment 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted and expires after you close your browser.
 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 


Third-party services 
In general, the third-party providers used by us for payments will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 


Cookies 
Small files (known as ‘cookies’) are put onto your computer to collect information about how you browse the site. 

Cookies are used to: 

  • measure how you use the website so it can be updated and improved based on your needs 
  • remember the notifications you’ve seen so that we don’t show them to you again 

These cookies aren’t used to identify you personally. 

You’ll normally see a message on the site before we store a cookie on your computer. 

Find out more about how to manage cookies. 


How cookies are used on the Hounds for Heroes website 


Measuring website usage (Google Analytics) 
We use Google Analytics software to collect information about how you use the Hounds for Heroes website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements. 

Google Analytics stores information about: 

  • the pages you visit on the Hounds for Heroes website 
  • how long you spend on each page 
  • how you got to the site 
  • what you click on while you’re visiting the site 

We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are. 

We don’t allow Google to use or share our analytics data. 

Google Analytics sets the following cookies: 


Universal Analytics and Google Tag Manager 

Name: _ga 
Purpose: This helps us count how many people visit the Hounds for Heroes website by tracking if you’ve visited before 
Expires: 2 years 

Name: _gat 
Purpose: Used to manage the rate at which page view requests are made 
Expires: 10 minutes 

Name: _gat_UA-XXXXXXXXX 
Purpose: Used by Google Tag Manager to link to GA account 
Expires: When you close your browser 

Name: _gid 
Purpose: Used by Google Tag Manager to track if you’ve visited before 


Changes to this privacy policy 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

Questions and contact information 
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at enquiries@houndsforheroes.com or by mail at:

Hounds for Heroes 
Unit 2B 
Rookery Farm Buildings 
Hampshire 
GU32 1RU